• All orders are shipped within 3 working days on receipt of payment .
• Unless otherwise requested all shipment are shipped Royal Mail Standard.
• From despatch, please allow upto 3-5 working days for delivery.
• You will receive a notification when your order has despatched. 
• Please check with your postman if you do not receive your item.

• Delivery charges are set for all international orders (£10 worldwide).
• We use Royal Mail for our International Deliveries.
• From despatch, please allow 15 working days for international orders.
  
• Please be aware that the customs authorities in your country may charge you Import Duty.
• As the buyer and the importer, you are responsible for paying any import costs.
• Import costs are outside our control, and vary from country to country. 
• Please contact your customs office if you require further information.
• You will receive a notification when your order has despatched.

We hope you are delighted with your purchase; however we will accept returns within 14 days of the receipt of your order, should you wish for a refund. Please ensure the item(s) are in their original condition and packaging, with all tags attached.

Ensure that briefs are tried on over your own lingerie - we will not accept returns on lingerie that has been damaged or worn. We cannot accept returns on opened packs of hosiery.

Refunds are processed within 5 working days of receipt to allow for inspection, to the original payment method. We cannot facilitate refunds to a third party.

We are unable to offer exchanges on items. If you are unhappy with the size or fit or an item and wish to exchange, we would recommend you return the original item to us for a full refund and reorder the new size you would like.

We are unable to offer exchanges on items. If you are unhappy with the size or fit or an item and wish to exchange, we would recommend you return the original item to us for a full refund and reorder the new size you would like.

Protecting your private information is our priority. This Statement of Privacy applies to www.the-luxury-concierge.com and governs data collection and usage. The Luxury Concierge website is a ecommerce site. By using The Luxury Concierge website, you consent to the data practices described in this statement.

Collection of your Personal Information
In order to better provide you with products and services offered on our Site, The Luxury Concierge may collect personally identifiable information, such as your:

- First and Last Name
- Mailing Address
- E-mail Address

If you purchase The Luxury Concierge products and services, we collect billing and credit card information. This information is used to complete the purchase transaction.

We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services available on the Site. These may include: (a) sending us an email message; (b) submitting your credit card or other payment information when ordering and purchasing products and services on our Site. We will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us.

Use of your Personal Information
The Luxury Concierge collects and uses your personal information to operate its website(s) and deliver the services you have requested.

Sharing Information with Third Parties
The Luxury Concierge does not sell, rent or lease its customer lists to third parties.

The Luxury Concierge may share data to provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to The Luxury Concierge and they are required to maintain the confidentiality of your information.

The Luxury Concierge may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on The Luxury Concierge or the site; (b) protect and defend the rights or property of The Luxury Concierge; and/or (c) act under exigent circumstances to protect the personal safety of users of The Luxury Concierge, or the public.

Automatically Collected Information
Information about your computer hardware and software may be automatically collected by The Luxury Concierge. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the The Luxury Concierge website.

Security of your Personal Information
The Luxury Concierge secures your personal information from unauthorised access, use, or disclosure.

When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption with protection assured through Shopify and Paypal.

We strive to take appropriate security measures to protect against unauthorised access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.

External Data Storage Sites
We may store your data on servers provided by third party hosting vendors with whom we have contracted.

Changes to this Statement
The Luxury Concierge reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by placing a prominent notice on our site, and/or by updating any privacy information on this page. Your continued use of the Site and/or Services available through this Site after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.

Contact Information
The Luxury Concierge welcomes your questions or comments regarding this Statement of Privacy. If you believe that The Luxury Concierge has not adhered to this Statement, please contact The Luxury Concierge at:

The Luxury Concierge
vip@the-luxury-concierge.com

Effective as of 2nd April 2024

For quick support, you can contact us by Telegram @theluxuryconcierge